Some orders and nice and easy. Stock is good, artwork is in its EPS file, and there is plenty of time to reach the customer. Today, however, has not been an easy order day. Pens... so many pens and such little time, literally.
I contacted a customer who placed a Quick Quote with us online. She emailed me back saying that she did want to order, but she needed them in Maryland by this Friday. Unfortunately, the item she chose takes a full seven business days for production, plus shipping time.
So I showed her another item that we had -- it also came in blue, and could reach her on time. Of course the pen was found to be out of stock. So back to the drawing board I went.
Luckily, I happen to know our pen collection very well, and was able to locate another pen, item #25408, that was in stock and could meet her deadline of Friday. In fact, I can get them to her by Thursday!
The moral of my very rushed story? Just ask and a dedicated sales rep can help you get what you need!!!